Hotel Review

Friendly & Accommodating Staff

Friendly, accommodating staff, willing to help with a smile. Facilities, swimming pool were renovated and good looking rooms. There was a manager that helped to serve us during the set dinners, he was very helpful and polite.

Danial Tan - Grace Bible-Presbyterian Church

Clean & Efficient

The room is spacious and clean. Receptionist is very kind. Breakfast was ok.

Swee L - Agoda

The Impeccable Service

The impeccable service and hospitality of your staff made our retreat most enjoyable. We were very impressed by the responsiveness of you and your staff from the planing stage till the end of our retreat. What is most commendable is that numerous request were all but acceded.

Kenneth Loh - Teluk Ayer Church

Pleasant Stay & Friendly Staff

Nice cosy room. Newly refurbished room, bathroom was cleaned and bad was comfortable. Nice lobby with some sort grand old fashioned decor staffs were very friendly and service were excellent. Definitely will come back y=to stay here as my hotel of choice when I'm at Batu Pahat.

Mohd F - Agoda

Excellent Service

This serves to commend on the excellent service rendered by your friendly hotel’s staff during our church camp from 7 June through 10 June 2009. The room allocations were done with effortless ease as we arrived there. The chambermaids did and outstanding job in ensuring that the rooms were in order and cleaned. Additionally, the buffets served were highly sumptuous as we had a hearty time indulging in the array of varieties.

David Lui - St John Chapel

Everybody friendly, Nice Environment, Comfortable

Friendly staff, nice design, good food. Staff are friendly, the foods are yummy. Comfortable bed I love it and sure will go again

Ummy H. - Agoda

Best of Quality Service

Thank you for hosting our church camp from 13th to 16th June 2004. We would like to express our sincere appreciation for the quality of service that your hotel provides. We are pleased with the hotel accommodations, as they are generally clean, tastefully furnished and well maintained. Our participants enjoyed the buffet meal very much. There is a wide variety to choose from and the quantity provided is always sufficient and timely replenished. Your chefs’ culinary skills are obvious judging from the positive feedback we received from the campers. The dining area is spacious, well lit and hygienic. Most importantly, we are delighted by the readiness and the responsiveness of your staffs. They are always willing to accommodate whatever request we put forward. Such positive service attitude is highly commendable.

Lee Tiong Guan - Church of The Good Shepherd

An enjoyable and Comfortable Stay

On behalf of the Chapel of Christ The Redeemer Chinese Congregation, we would like to express our sincere appreciation for wonderful experience we had at the hotel. We are truly grateful for your cooperation and all the service that you had rendered. We look forward to seeing you again in future. An enjoyable and comfortable stay.

Rev David Wong - Chapel of Christ the Redeemer Chinese Congregation

Convenient and Well Equip

The Hotel was conveniently located and is easily found. 2. The Large Room makes movement within the room very comfortable. 3. The room was well equip with water boiler and safe deposit box. My stay was very enjoyable. My room was large and it made movement within the room very convenient. The bed was large and very comfortable and I like the colour and the decor in the room. It was very tastefully done and to me, many will like it. I found the Reception Staff very friendly, fast and obliging. I was very happy to be given a late check-out after my small request. My girl friend and I was very happy and pleased with one day stay. Our only regret was that we could not stay longer. Had to return for work!

Andre A. - Agoda

Scored The Highest Rating

From the our 150 participants at the Convention, only 135 feedback and evaluation forms were received. They are include very encouraging. The average mark is 8.9 comprising of transport arrangement, cost of convention, breakfast, lunch, tea breaks, buffet cleaner, welcome dinner and the worship message "where does my help come from?" received the highest score of 9.5. For the past years I have organised convention, your Hotel Katerina scored the highest rating. We greatly appreciate the hospitality and excellent service accorded to us by all staff including Au Gek Ling the Director of the Hotel, your Shirley and Esther Chong the executive staff.

Amie Ee - Trinity Annual Conference, The Methodist Church in Singapore

An Excellent Stay

Good location, responsive room service, clean and comfortable room, fast check out. It was an excellent stay. Located slightly further away from city centre and therefore offers quiet surroundings for good rest. Room design is contemporary and I like it a lot. If hotel could provide covered car park, that will be great

Hun L. - Agoda

Outstanding Service

I thank management and staffs for their attentive, friendly and outstanding service.

WF Cheong - Mahamudra Retreat

Calm, peaceful and tranquil environment

Friendly staff, good guestroom, clean & unique." "Have a good stay in the hotel as the staff service is attentive and responsive." "The room cleanliness is worth mentioning." "Comfortable bed with two choice of pillow micro fiber and memory foam." "The mountain view is breathtaking early morning.

Lynn K. - Agoda

One of the Best Retreats

We wish to convey our utmost gratitude and thanks to you and all staff for the successful organizing or our family retread at your Katerina Hotel. We sincerely thank you for your kind help in the process of organizing the retreat, in accommodating our last minute rooms and members' changes and amendments request, in ensuring that everything during the family retreat was in order and ensuring personally our members' requirements needs were met during the retreat and in helping us when one of our members needed to be send to hospital after fainting spell. Our organizing committee and church members have been really touched by your personal service and we believe that this is one of the best retreats that we have been to so far. We can truly vouch that service rendered was on par if not better than those rendered by 5 star hotels that we have experience.

Soon Poon Leng - Bukit Panjang Gospel Chapel

The hotel was above expectation

Generally, the hotel was above expectation. Congrats! Food was good fresh and on time. The new rooms were tastefully done and renovated. The hotel will be returned to its former glory. God bless The Katerina Hotel...

Sunny Lau - Church of Praise

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